. 1.1. How can I make a reservation in Paris?
Select your dates of stay, the number of people coming and your criteria of choice on the website. A list of flats corresponding to your demand will appear, with a brief description and the cost of your stay. Click on «Knowing more» to know about the features of the flat. Once you have made your selection, click on «Reserve». Fill in the application form, and your reservation and your invoice will appear. To validate it, you can either send the photocopy of your identity card, or the number of your credit card which will serve as a deposit during your stay in Paris. You will receive an e-mail of confirmation as will your future host. As soon as we receive confirmation from your host, we will ask you to send us QUICKLY, by e-mail, your confirmation and, if needs be, any missing elements (identity card, number of credit card, address, etc.).


. 1.2. Why must I provide my credit card number?
You must pay your reservation fees with your credit card directly to Parisloding. As you are responsible for any damage you may have caused, we propose that you take an insurance policy covering this type of risk.

. 1.3. Why don’t you have a safe site ?
Parislodging cannot draw out all of the services as long as the owner has not confirmed the reservation. Therefore, we'll postpone the payment through the secured site of the Banque Populaire. We give you the possibility of communicating your number either by fax, telephone or mail if you do not wish to give the number using Internet.

.1.4. Why must I provide a photocopy of my identity card ?
The owner of the flat you wish to rent must commit him(her)self to keeping open an option on his flat until we receive all the documents. We ask you to commit yourself by sending either your credit card number or a photocopy of your identity card which will serve as confirmation of your details and validation of your payment

. 1.5. What is the date of the banker’s order ?
As soon as your reservation is confirmed by e-mail or any other written means, and in order to make your reservation in Paris final, you must pay your rent as indicated directly to your host according to the modes of payment and the dates indicated ou your contract.

. 1.6. What is the advantage of using Parislodging ?
Parislodging offers you a large variety of flats with detailed descriptions, a personalized follow-up for requests and reservation in Paris, specific rules and guarantees from the owners and an on-going relationship with us. Moreover, in case of litigation, Parislodging can act as an intermediary between you and the flat owner in order to help resolve any problems.

. 1.7. What type of payment do you accept ?
The payment can be made by credit card only (Visa, Eurocard, Mastercard, American Express). However, we do accept credit transfer, or payment by French cheques or cash provided that you have a credit card. If this is not the case, you will be required to submit in advance a certified cheque for the sum equivalent to the invoice of the reservation. These guarantees in the form of cheques are accepted for reservations made 20 days before arrival at the premises only.

. 1.8. I have already made a reservation in the past, how can I make another one ?
Once you have selected your flat, you simply click on « Reserve », then enter your login (phone number preceded by the letter « c » for client) and your password. You will have access to a model of your invoice which you then validate by sending your credit card number or a photocopy of your identity card.

1.9. How will I receive my reservation in Paris?
You will receive your reservation by e-mail through a link which will allow you to print it but please return it duly signed, together with any elements missing and the elements missing such as address, identity card, etc. The address of the flat and other details (phone number, name, door code, etc.) are indicated on the reservation in Paris.

. 1.10. I cannot get in contact with my host. What should I do ?
On the reservation form, you will find all the necessary details (e-mail, land line, cellular, office, home). You must absolutely call your host before your journey.

.1.11. What happens when I arrive at the premises ?
When you arrive in Paris, go directly to the address at the time indicated on the reservation. If you arrive to your place or leave it before or after the hour fixed at the time of your reservation was established (one hour delay is accepted), you will be charged a sum of 30 euros. If you arrive any later and you did not forewarn your host, he is not obliged to wait for you.
Your host receives you to show you the flat, sign the inventory of fixtures (on which the number of electricity and gaz units are written) and give you the keys. The flat should be clean and the machines in working order (TV, washing machine, etc.). Do not hesitate to ask any questions and check that everything is in order.
If the number of guests exceeds the number expected (including animals), your host may refuse the additional people.

. 1.12. When I leave, what should do ?
At the time indicated on the reservation form, your host or somebody representing him will come and check that the flat has been left clean (except for the sheets and towels, which you don’t have to wash). Then he writes on the inventory the last figure of the electricity, gas and water units you have consumed and you will have to pay him for these extra charges which are not included in the price of the rent . You are responsible for the cleanliness of the flat before you leave. If it is necessary to clean it again after your departure, it will be indicated on the inventory of fixtures and the amount would be taken from your credit card. In the
case of serious and voluntary damage of your own doing, Parislodging will initiate legal proceedings against you for damages (for more details, see General Conditions).

.1.13 What are the risks involved in this kind of system ?
If your stay has been well prepared, if you have called your host in advance and asked preliminary questions, there are more advantages than risks. The important thing is not to damage the variety of personal things which are in the flat that make it cosy and nice compared with a hotel room.

.1.14. I made the reservation but I am not the person who will be occupying the flat. What name should I give ?
You must indicate the name of the person who is going to occupy the flat but you must send the photocopy of the identity card of the person who will pay with his credit card

.1.15. I need a receipt or a bill for the rent
You will find these elements on your personal space which you can see on our welcome page.

. 1.16 What happens if I am not at the rendez-vous ?
If you did not call your host, he will wait for one hour only. After that time, he is not obliged to stay to give you the keys. You will have to call him and take another appointment. If you have to take a hotel for the night, you will not be reimbursed.

1.17. What happens if I cannot come ?
As soon as your demand of reservation has been confirmed by e-mail or in writing by your host and yourself, and in order to register your reservation definitively, we'll draw out the reservation fees for which no reimbursement will be possible. Il you cancel your reservation after your dow payment has been sent to your host, no reimbursement will be possible. Within 20 days before your arrival, you must pay the whole reservation. . Only modifications of the reservation details (dates, number of people, etc.) which do not result in a lower price may be taken into account where possible, and will necessitate administrative fees. If you cancel once you have arrived, the amount will not be reimbursed. In the case of cancellation by your host, or in the absence of your host after the reservaiton has been confirmed, he must find equivalent or better accommodation, or reimburse the whole payment if no similar premises suit you. At the time of making the reservation, we recommend that you take out our cancellation and short-term rental insurance policy. Thus, by paying a percentage on thetotal rent indicated on your reservation form, in the case of cancellation, you will be reimbursed for any advance payment, nor will you have to pay the remaining rent as well as being covered for any damage done in the flat (see General Conditions).

. 1.18. I have caused a damage in the flat, how can I make a declaration ?
Either you pay directly for the damage to your host, or you indicate it on the inventory of fixtures when you give the keys back. The inventory will be transmitted to the our insurance company who will reimburse directly according to the conditions of our insurance policy (see General Conditions). The amount will be taken from your credit card.


. 1.19. Do I pay for heating and lighting charges ? Will I receive a bill ?
You can either pay the owner directly, or add the amount on the inventory. The sum will be then deducted from your credit card or deposit. You will receive an invoice in your personal space on our website.

. 1.20. If I change my reservation, are there any extra charges ?
It depends on the changes. If a new reservation in Paris is not necessary, it will be free. If necessary, a new reservation will be made and you will be charged 30 euros administrative fees.

.1.21 At what point is my reservation in Paris confirmed ?
As soon as we receive your credit card number, the photocopy of your identity card, your signed confirmation and the confirmation of your host, we will send you a confirmation e-mail.

. 1.22 Can I cancel my reservation in Paris?
Yes, if we receive all the documents within 5 days after the reservation in Paris is made. Once it is validated, any reservation in Paris is considered to be the result of negotiations between you and your host and is therefore considered as final.
Cancellation by you or the owner is subject to the general renting conditions of Parislodging in accordance with the rules in force. If you wish to cancel your reservation in Paris 20 days before your arrival, you must confirm by recorded delivery letter so that we do not debit your credit card. If you cancel once you have arrived, the amount will not be reimbursed. In the case of cancellation by your host, or if he is absent after the reservation has been confirmed, he must find equivalent or better accommodation or reimburse the whole payment, if no other similar premises suit you (for more details, see General Conditions).